Returns

Return and exchange policy

At stockhairsystems.com (SHS), we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy to ensure your peace of mind.

1. Faulty or damaged Items: If your order develops a fault or arrives damaged within 14 days of receipt, we will gladly repair or exchange the item at no additional cost to you. Please contact our customer service team within this timeframe to initiate the return process.

2. Returns procedure: To initiate a return or exchange, please contact our customer service team using the contact form with your order details and a description of the issue. Our team will provide you with further instructions on how to return the item.

3. Return conditions:

   • Items must be returned in their original packaging and in unused condition.
   • Returns must be initiated within 14 days of receipt.
   • Please include a copy of your order confirmation or packing slip with the returned item.

4. Refunds:

   • If a repair or exchange is not possible, we will offer a full refund for the returned item.
   • Refunds will be issued to the original payment method used for the purchase.

5. Exclusions:

   • Please note that custom-made or personalized items are non-returnable unless they are faulty or damaged upon receipt.
   • We reserve the right to refuse returns that do not meet the above conditions.

6. Shipping costs:

   • Customers are responsible for return shipping costs unless the item is faulty or damaged.
   • We recommend using a trackable shipping service for returns to ensure safe and timely delivery.

7. Contact us:

   • If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact our customer service team using the contact form. We're here to help!

By placing an order with stockhairsystems.com, you agree to abide by the terms and conditions of our return and exchange policy.

Thank you for choosing us for your hair system needs. We appreciate your trust in us and are committed to providing you with the highest level of service and satisfaction.