FAQs
Choosing a hair system
What are the different types of hair systems?
Common types include lace systems, skin/poly systems, monofilament systems, and hybrid systems, each offering different levels of realism, durability, and comfort.
What hair system designs do you make?
We make every hair system available on the market today. We've listed the most popular designs within the marketplace, but if you're happy with your current design and you can't find it here, simply post it in and we'll duplicate it for you.
What hair system is best for sports?
Most clients agree either a skin-based system or a hybrid of lace and skin. The skin base is popular because it can be bonded all over the scalp, which provides a strong hold; ideal to hold up to the rigors of a physical contact sport. However, if breathability is important, you many clients opts for a lace base with a skin perimeter, so you can enjoy the benefits of both materials; lace for breathability and a skin perimeter for a strong hold.
Are some hair systems more comfortable than others?
Comfort varies based on the material and individual preferences. Lightweight and breathable designs tend to be more comfortable.
How does the hair system design affect maintenance?
Some designs require more maintenance. For example, lace systems may need more careful handling and frequent maintenance.
Which hair system designs are most durable?
Generally, monofilament and thicker base materials offer more durability but may sacrifice some natural appearance.
What hair density should I choose?
Hair density should match your natural hair. Too much density can look unnatural, especially for older individuals. We have a range of different density options available. See product pages for more information.
How do I match the hair system to my hair color?
We have a colour ring available for precise colour matching, or you can send us a sample of your hair.
How does base thickness affect the hair system?
Thicker bases are generally more durable (longer lifespan), while thinner bases are less detectable and offer a more natural appearance.
Should I choose human hair or synthetic hair?
Human hair offers a more natural look and versatility in styling. Synthetic hair is more affordable option and requires less maintenance but has limitations in styling.
Which hair system Is best for an active lifestyle?
Consider breathable and secure options like lace or hybrid systems if you're very active or sweat a lot.
Which hair system base material Is best for me?
Lace bases are breathable and natural-looking, skin bases are virtually undetectable, and monofilament bases are durable. Your choice depends on your lifestyle, comfort preference, budget and desired appearance.
Care & maintenance
How often should I clean my hair system?
Typically, it should be cleaned every 1-2 weeks, but this can vary based on your lifestyle and level of activity. Some clients will bond their systems for extended periods of up to 4 weeks.
What type of shampoo and conditioner should I use?
Use mild, sulphate-free shampoo and conditioner specifically designed for hair systems. This will prolong the lifespan of your system.
Can I brush or comb my hair system?
Yes, but use a wide-tooth comb or a soft bristle brush, and be gentle to avoid pulling out the hair. We would typically recommend a D200 Black Skeleton Vent brush by Denman.
How do I wash my hair system?
Gently rinse with lukewarm water, apply shampoo, and carefully massage. Rinse thoroughly and follow with conditioner. Avoid scrubbing or twisting.
Can I blow dry my hair system?
Yes, but use a low heat setting and keep the dryer at least 6 inches away from the hair to prevent heat damage.
Is air drying preferred?
Air drying is generally safer and helps maintain the integrity of the hair. Pat dry with a towel.
Can I use styling products on my hair system?
Yes, but choose products specifically designed for hair systems. Avoid products with alcohol, which can dry out the hair.
Is it safe to use heat styling tools?
If the hair is human, yes, but with caution. Use low heat settings. For synthetic hair, avoid heat as it can melt or damage the fibres.
Can I sleep in my hair system?
Yes, but consider using a silk or satin pillowcase to reduce friction.
How can I extend the lifespan of my hair system?
Regular maintenance, gentle handling, and avoiding excessive heat and harsh chemicals are key.
How should I store my hair system?
Store it on a plastic template mould or mannequin head in a cool, dry place away from direct sunlight.
How do I protect my hair system from sun damage?
Limit sun exposure with hats, or consider using products with UV protection.
Is It normal for a hair system to shed?
Some shedding is normal, but excessive shedding may indicate it’s time for maintenance or replacement.
Can I dye my hair system?
It's possible, especially if it’s made of human hair, but it’s best done by a professional to avoid damaging the hair or base.
Are there special considerations for synthetic hair systems?
Yes, avoid heat and use products specifically designed for synthetic hair.
How long does a hair system last?
The lifespan varies depending on the design and maintenance, but it can range from several months to over a year. There are approx. lifespan guides listed on each hair system product page.
When should I consider replacing my hair system?
When it shows signs of significant wear, such as thinning, loss of colour, or if the base is damaged.
Lifestyle
Can I exercise or play sports while wearing a hair system?
Yes, but opt for a system designed for active lifestyles and ensure it's securely attached. Also, heavy sweating might weaken the adhesive bond, so you might need more frequent maintenance.
Is It okay to swim with a hair system attached?
Yes, but prolonged exposure to chlorine or saltwater can weaken the bond and dry out the hair over time. Consider using a product formulated to protect your hair from chlorine or saltwater. Rinse your hair system after swimming.
Adhesive and attachment
How do I remove adhesive residue?
Use a gentle adhesive remover specifically designed for hair systems. Follow the instructions carefully to avoid damaging the base. There is a detailed forum post explaining how to remove residue from lace. This is worth reading if you use lace systems.
How often should I reattach my hair system?
This depends on the type of base and attachment methods used. Generally, reattachment is needed every 1-4 weeks.
How do I prepare my scalp for a hair system?
Clean your scalp thoroughly to remove oils and residue. Use a scalp protector if you have sensitive skin.
Should my hair be completely shaved underneath the hair system?
This depends on the type of system and your personal preference. Some systems require a fully shaved area for the best adhesion, while others can be attached to short hair.
What type of adhesive should I use?
Choose between liquid adhesives (bonds) or tape adhesives based on your lifestyle and the type of hair system. Your adhesive provider can recommend the best option.
Are there hypoallergenic adhesives for sensitive skin?
Yes, there are hypoallergenic options available. Make sure to mention any skin sensitivities to your provider.
How do I apply the adhesive?
Apply a thin, even layer of adhesive on the scalp or the perimeter where the system will sit. Wait for the adhesive to become tacky, which usually takes a few minutes. Follow the specific instructions for your adhesive. If using tape, cut to size and place strategically.
How do I position the hair system correctly?
Carefully align the front of the hair system with your natural hairline, then gently roll or press it back into place, ensuring there are no wrinkles or bubbles. There are also positioning products available to simplify the process.
Can I adjust the hair system after placing It?
Yes, but make adjustments quickly before the adhesive sets.
How long will the attachment last?
This varies based on the type of adhesive, your lifestyle, and the climate. Generally, it can last from a few days to several weeks.
What factors affect the bonding duration?
Oil production, sweating, climate, and the type of adhesive used can all affect how long the bond lasts.
Can I shower with the hair system attached?
Yes, but wait at least 24 hours after attachment before showering to allow the adhesive to set.
How do I safely remove the hair system?
Use a designated adhesive remover. Gently apply it to the edges and slowly lift the system, applying more remover as needed.
Can I Reuse the adhesive for reattachment?
It's best to clean off the old adhesive and apply a fresh layer for a secure reattachment.
What should I do if the hair system starts lifting?
Clean the area where it's lifting and apply a small amount of adhesive for a touch-up.
How do I handle itchy or irritated skin under the hair system?
Bacteria and hair regrowth can cause itching. Remove the system and cleanse the area. If irritation persists, consult a dermatologist.
Safety and allergies
Are hair systems safe for sensitive skin?
Yes, but inform Hair at Home about any skin sensitivities. We can recommend suitable base materials and adhesives. Always perform a skin patch test before using new adhesives and tape.
What If I have an allergic reaction to the adhesive?
If you experience an allergic reaction, remove the system and consult with a healthcare professional. Hypoallergenic alternatives may be available.
Shipping
Do you provide international shipping?
Yes, we offer free FedEx worldwide shipping.
What shipping couriers do you use?
We use a variety of carriers, such as UPS, FedEx, DHL, to provide flexible shipping options.
How long does it take to ship a hair system?
Stock items ship within 24 hours and take approx. 2-5 days to arrive.
How are hair systems packaged for shipping?
Hair systems are carefully packaged in sturdy, discreet boxes or envelopes to protect them during transit and ensure privacy.
Can I track my hair system shipment?
Will I have to pay customs duties or taxes on my hair system?
For international shipments, customs duties, taxes, and fees may be applied by your local authorities and are the responsibility of the customer. These fees are typically modest, generally around $10-15 (£8-12) for most orders.
How much does it cost to ship a hair system?
We offer free shippping.
Can I schedule the delivery date and time for my hair system?
This service may be available through the selected carrier. Please check with the carrier once you have your tracking information.
What do I do if I miss the delivery of my hair system?
If you're not available when the delivery is attempted, the carrier will usually leave a note with instructions on how to reschedule delivery or pick up the package.
After purchase support
Is there support available after purchasing a hair system?
Yes, we offer after-purchase support for maintenance and troubleshooting. You will also find our dedicated member forum a useful resource for support and information.
Can a hair system be repaired or modified?
Yes, all of the factories within our network offer repair services or can make modifications as needed.
What if I order a hair system and it's not right?
All the factories I work with have not just been selected due to their high level of workmanship, I also ensure they have unquestionable business ethics and treat people honorably at all times. If an order has not been made as per the order details, simply return it within 30 days in the original condition, i.e. not styled, worn or cut and we will investigate the issue raised with a view to re-working or re-making the order to ensure it’s perfect for you. Also, if an order develops a fault within 30 days that isn’t due to negligent treatment, please return it for a inspection and repair.
Miscellaneous
What payment methods do you accept?
We accept all the major payment methods, listed in the footer section of the website.